The role of a property manager revolves around satisfying two parties invested in a piece of real estate with often vastly different financial, practical and emotional priorities. Michelle Ozanne takes the responsibility very seriously, striving to ensure her relationship with landlords is built on trust and integrity from the outset. Working with tenants she is mindful that, from their perspective, she is a link with their home. Her genuine interest in property and people has paved a career in property management exceeding 20 years. Warm and friendly, Michelle prides herself on exceptional organisational skills and has learned that finding timely solutions to problems is crucial to keeping relationships productive and fostering respect between tenants and owners. She says interacting with a growing and diverse range of clients is one of the job’s greatest rewards, while strong communication skills are essential and sometimes extend to mediation and action to avoid legal proceedings. Dedicated to providing excellent professional service, Michelle prioritises tasks smartly to ensure everyone receives her utmost attention.